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Mass 211 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community, like:

  • finding government benefits and services,

  • nonprofit organizations,

  • support groups,

  • volunteer opportunities,

  • donation programs

Mass 211 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs.

If you are unable to reach 2-1-1 due to your telephone or cell phone carrier, a toll-free number is available 1-877-211-MASS (6277)

Hearing impaired callers can reach us using 508-370-4890 TTY


Find social service resources in Franklin and Hampshire Counties and the North Quabbin Region, including:

  • Food

  • Housing

  • Mental Health

  • Addiction & Recovery

  • Disability Services

  • Money

  • Transportation

  • Clothing, Diapers

  • Legal Help

  • Employment & Job Training

  • Seniors

  • Adult Education